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Seth's avatar

"the zippers were all broken" - doesn't Briggs & Riley have a lifetime guarantee?

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Richard Krulik (Rkrulik@usluggage.com)'s avatar

Thanks for your newsletter that I read each week.

While I‘ll never knock a competitor, I am confident you won’t get the same 20 years from your Swiss Gear bag that you got from your Briggs & Riley bag. Many also don’t consider the frustration if their bargain bag loses a wheel mid-trip or a zipper pops during baggage handling. Ours don’t and won’t.

Briggs bags are more expensive for sure, but you definitely get a great bag- and Guaranteed for Life. “You get what you paid for” is very much true with the fabric, zippers, components and workmanship. Our CX expandable bags likely even save you money and hassle by compressing an expanded bag to still be able to carry it on thereby avoiding check fees.

Happy travels,

Richard Krulik

CEO

Briggs & Riley.

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